Via our easy-to-use and speedy checkout process, we give you a variety of methods to make payment simple. This includes highly-secure SagePay to pay by credit or debit card, and PayPal Express checkout.

If you can’t log in, you can either create a new account or you can reset your password. To reset your password, simply click ‘sign in’ and then ‘Forgot Your Password’. After this, follow the steps directed to create a new password. You can alternatively create a new account by simply clicking ‘register’. From there, fill in the details needed and create a new account for you or your business.

You can track your order by logging into your account, and looking under the ‘my orders’ tab. From here you can select ‘track my order’. Alternatively, you can always contact us and we will be happy to look into this for you.

At ID Cards Direct, we are happy to offer free US Delivery on all orders over $250 ex tax. Typical delivery times for stocked items are 2-5 working days for The Americas and Europe, 1-3 days for the UK, as well as 6-9 working days for the Rest of the World. These delivery times may vary dependant on which item you have ordered and stock availability.

Items can be returned within 30 days of purchase, providing they meet the terms of our returns policy below.

Returns Policy

1. To return defective or unwanted goods, the original packaging along with all internal packaging must be complete and in resalable condition. In addition; all manuals, cables, discs and any other items contained in the original packaging must all be included as well as the original sales invoice.

2. The return must be received by ID Cards Direct LLC within a maximum of 30 days after the purchase date.

3. For items that are returned simply due to a change of mind (this includes items whereby the purchaser finds the item not to be compatible) we reserve the right to charge a restocking fee of typically 15% however this can vary dependent upon the item purchased. We reserve the right to assume that any compatibility research is done before purchase.

4. All items returned due to being ‘defective’ will be subject to further performance testing.

5. Unless otherwise stated, the product bought is always covered by manufacturer warranty and as such, the manufacturer warranty processes must be followed in the case of a defective item. At our discretion, we reserve the right to choose to repair or replace any faulty products within the first thirty days after purchase.

6. The costs associated with sending the return back to our headquarters is not covered by ID Cards Direct LLC, and if an unwanted item is sent back without all original packaging and items contained within that, ID Cards Direct LLC reserves the right to send it back to the customer at your cost. This cost can change depending on your location.

7. Any personalised products are non-refundable once artworks have been approved.

If you are looking for a more unique requirement when ordering your smart cards or accessories and cannot see this on our webpage, please either use the ‘Request a Quote’ section within the header of the site. Or, you can simply contact us via phone or email and we will be happy to help.